Frequently Asked Questions

Thank you for visiting Blue & Bear! Below are some frequently asked questions that may help. If you still have any unanswered questions, please don't hesitate to contact us.

How long does shipping take?

Shipping times may vary depending on your location. Generally, it takes about 3-7 business days for orders to be processed and shipped. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that international shipping may take longer and additional customs fees may apply. For more information, please contact us.

What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging. For more details, please refer to our refund policy.

How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team by emailing us at We strive to respond to all inquiries within 24 hours.

Can I cancel or change my order?

We process orders quickly to ensure prompt delivery. If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.

Do you offer wholesale or bulk pricing?

Yes, we offer wholesale and bulk pricing for certain products. If you are interested in purchasing our products in larger quantities, please contact us with your specific requirements.

Are your products suitable for all pet sizes?

Most of our products are designed to be adjustable and suitable for a range of pet sizes. However, we recommend checking the product descriptions and specifications for more information on sizing and compatibility.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery. If you have any issues with tracking your order, please contact us and we will be happy to assist you.

My item is a gift, can I get a gift receipt?

If you're purchasing as a gift, please let us know in your order notes, we will do our best to accommodate your request.